Refund policy

Return and Cancellation Policy — Greenville Offroad

Last updated: [10/9/2026]

This policy applies only to products sold and fulfilled by Greenville Offroad. It does not apply to products from other companies.

Products from other companies

Most items on this site ship directly from the manufacturer or another supplier. Those products are not covered by the rules below. Their return window, fees, and conditions are set by that supplier and can vary by item. Check the product page, your order confirmation, or the instructions included with the shipment. Contact us at [returns email] with your order number if you cannot find them.

Greenville Offroad products — Default Rules

For items we sell and fulfill:

Return window: 30 days, starting from delivery of the item. The window is extended to account for weekends or holidays.
Return shipping: You provide and pay for return shipping. Use a trackable method. You are responsible for the package until we receive it, unless the return is due to our error, damage, or a defect.
Restocking fee: 15% of the item price on approved returns that are not caused by our error, damage, or a defect. The fee is deducted from the refund.
Cancellation: An unfulfilled item may be canceled until it is fulfilled. Once it is fulfilled, cancellation is closed and this return policy applies.
These rules apply only to items purchased after the rules were turned on or last updated.

A return must also meet the condition rules below. Meeting the 30-day window is not enough by itself.

Merchandise

Greenville Offroad merchandise (apparel, accessories, and similar goods) may be returned or exchanged only if:

The request is within the 30-day delivery window, and
You are exchanging for a different size, or the original package has not been opened, and
The item has not been worn, washed, altered, or used, and
Tags are attached and the item is in original, resalable condition with its packaging.

If the merchandise has been worn or washed, the return will not be accepted.

Opened merchandise that is not a size exchange is not eligible unless it arrived damaged, defective, or incorrect.

Electronic components manufactured or assembled by Greenville Offroad

These components are an exception to the default return rules.

They may be returned only if the factory seal and packaging are intact, the request is within the 30-day delivery window, and the item is unused with all accessories and documentation.

They are non-returnable if the package has been opened or the packaging tape has been compromised, including cut, peeled, re-taped, or otherwise broken seals.

Final sale

Items in a final-sale collection cannot be returned or canceled. Those products are marked final sale before checkout.

Damaged, defective, or incorrect items

Contact us within 7 days of delivery with your order number and photos of the item and packaging. We will repair, replace, or refund at our option. The 15% restocking fee does not apply, and we cover reasonable return shipping when the problem is ours.

For our electronics, photograph the seal and tape before opening if you believe the carton was already compromised in transit. Opening a package only to inspect obvious shipping damage does not by itself void a damage claim.

How to return a Greenville Offroad item

Email [returns email] or use [return portal URL] with your order number, the item, and the reason.
Wait for approval and the return address. Do not send an item back without approval.
Ship it with tracking, at your expense, except where we caused the return.
Refunds go to the original payment method after inspection, usually within 5–10 business days of receipt, minus the 15% restocking fee when it applies. Original outbound shipping is refunded only when the return is due to our error, damage, or a defect.

We may refuse a return that does not meet this policy. Refused items can be sent back to you at your expense.